Shipping policy

DUTIES, TAXES & CUSTOMS
All items are shipped from the UAE. International shipments may incur additional duties, taxes, or customs charges. These fees are billed directly by DHL to the recipient upon the item’s entry into the destination country or at delivery. Privy Please is not liable for delays caused by customs clearance, destination-specific issues, or unpaid charges. For more information on import fees, please refer to your country’s customs website. If no payment is made for the the required duties or delivery is refused, resulting in the parcel being held, undelivered, or returned to us, the customer will be responsible for all related charges. This includes the return shipping fees, any duties or taxes billed to us by the courier or customs authorities, and an additional 250 AED administrative fee for processing the return and associated chargebacks. Please note that the original shipping fee paid at checkout is non-refundable.

UNITED STATES IMPORT REGULATIONS
For shipments to the US with a value of 2,500USD or more, the recipient must provide a valid Social Security Number (SSN), Employer Identification Number (EIN), or Customs assigned number to allow customs clearance. Please include this number in the “Notes” section at checkout. If the recipient fails to provide the required number, US Customs may delay, hold, or return the shipment. In such cases, any additional shipping, handling, or customs fees incurred will be the responsibility of the recipient.

SHIPPING DESTINATIONS
We ship worldwide. If your country does not appear at checkout, please contact us at support@privy-please.com. 

ORDER PROCESSING
All orders are processed within 1-2 business days, excluding UAE public holidays. Once your order has shipped, you will receive a tracking number and courier details via email.

COURIER 
We ship via DHL; tracked, fully insured, and signature-required. Shipping costs are calculated at checkout based on your location. Estimated delivery times from dispatch are as follows, though they may vary due to external factors such as customs processing. Privy Please is not liable for delays once the parcel has been handed over to the courier and during busy seasonal periods the delivery time may take longer than usual.

UAE: 1–3 business days
GCC: 2–4 business days
International: 3–7 business days

In the rare event your parcel is lost or arrives damaged, please contact us within 2 days of receiving your order so we can initiate a claim with the courier. Customers must cooperate promptly for the claim to be processed and for any refund to be issued.

UNCLAIMED & UNDELIVERED PACKAGES 
Customers are responsible for ensuring that all information provided at checkout, such as shipping address and contact details, is accurate. Shipments returned due to incorrect or incomplete information will incur a 250 AED administrative fee, and customers will be responsible for the additional shipping charges required to resend the package. As mentioned under Duties, Taxes & Customs, If no payment is made for the the required duties or delivery is refused, resulting in the parcel being held, undelivered, or returned to us, the customer will be responsible for all related charges. This includes the return shipping fees, any duties or taxes billed to us by the courier or customs authorities.